This one-day course is designed as an introduction to Occupational Health and Safety for all workers and supervisors. It leads to the level 1 examination, Health and Safety Options Foundation Module Certificate. Providing the underpinning knowledge for National Vocational Qualifications, it also leads to level 2 Risk Assessment: Principles and Practice Certificate. All organisations must carry out Risk Assessment and for those with five or more staff it must be recorded.

3 Core Units

Profit Through Profit & Loss and Budget Control
Explain the business applications and benefits of the P&L; accurately calculate and apply sales and expenditure figures to a P&L and Outline the main factors influencing machine income performance. Calculate and analyse trading accounts quantifying positive and adverse Gross Profit performance, identifying reasons and recommending appropriate action. Categorise, calculate and analyse business cost and expenses to quantify positive and adverse performance. Outline the impact on net profit (cash & %), providing reasons and recommending appropriate action Calculate fixed costs and depreciation and explain their relationship to business profit. Calculate and analyse spend per head, volume and break-even to determine and evaluate business strategies Explain the benefits of budgeting and analyse relevant business information to construct a P&L Budget.

Profit Through Understanding Your Market
Explain marketing and the marketing mix and their relationship to customer forces and the business vision Apply recognised market analysis models to evaluate the external business environment of a business and outline the internal establishing marketing objectives Explain the importance of customer forces and apply methods of identifying and analysing key customer groups. Develop marketing objectives and an action plan for a business. Apply appropriate promotional techniques to a target customer group. Design and analyse marketing evaluation tools. Explain how to monitor and evaluate the success of a marketing plan against objectives in order to achieve the business vision

Profit Through Motivating Your Team
Describe the direct link between motivation and business objectives and outline the impact that motivation has on a business. Explain and apply motivation techniques to identify what motivates and de-motivates management; teams and individual staff members. Explain the importance of teamwork and leadership styles in motivating a team. Apply recognised team development theories to create team motivation strategies Apply the principles of performance monitoring and feedback to effectively coach good or bad performance in a given situation Outline and apply the concepts of reward and Incentive; including the link between these business objectives.

Further Units to Choose, 4 to complete the diploma

Profit Through Effective Customers Service Procedures
Describe service excellence and customer service, explain their importance and analyse their relationship to a business performance. Explain and analyse the Moments of truth concept within the Customer Service Journey to identify and set appropriate customer service standards and procedures. Describe the role of individual staff members in meeting customer service standards, use the analysis of customer service encounters to develop a strategy to ensure service excellence is delivered consistently. Apply methods for measuring levels of customer service, analyse evaluation data to identify areas where customer service can be improved and produce appropriate remedial action plans Identify strengths in customer service, develop and implement an improvement plan for excellence.

Profit Through Effective Training Design and Delivery
Outline the importance of the training cycle in achieving business success; use the training profit chain to identify learning opportunities and needs Design structured training and development sessions with agreed training objectives appropriate to the needs of the business Develop training sessions with appropriate materials and resources to achieve agreed training objective in support of business success. Recognise and overcome barriers to leaning, establish rapport with learners to deliver training and promote leaning. Assess and evaluate training sessions and review progress of learners. Analyse evaluation data to continually improve training and development sessions and identify self-development needs.

Profit Through Effective Sales Promotions
Define promotion and select appropriate promotional techniques to support and achieve marketing strategy and achieve business objectives Apply the sales promotion development cycle to develop sales promotion objectives and appropriate sales promotion activity plans Develop appropriate communication tools using the AIDA model and develop a sales promotion activity plan to meet business objectives. Calculate the projected cost of proposed sales promotion activity and determine feasibility compared with financial objectives Evaluate the success of the sales promotion activity, develop a tool to provide evaluation data and identify areas needing remedial action.

Profit Through Effective Business Planning
Define and outline the importance of the business plan, identify the key influence on business success. Develop a business plan using an accepted model Identify market position, current and new opportunities, analyse facilities, capability and capacity to meet market opportunities for business growth and development. Apply strategic and tactical approaches to support business objectives, analyse strategies and tactics and implement continuous improvement plan accordingly Analyse financial forecasts to identify suitable sources of finance to meet business needs, recognise areas of risk in proposed plans and make appropriate improvements Monitor and measure business performance against business plan, produce remedial action plan to improve areas of low performance

Profit Through Merchandising and Selling
Outline merchandising and personal selling approaches; explain the importance of marketing communications and relationship of each to achieving business success Apply merchandising theory to design appropriate layouts and merchandising tools to effectively remote different categories of demand and impulse products Calculate, analyse and apply Gross margin, and sales mix data to determine stock holding, product positioning and display quantise to improve business performance Apply merchandising techniques to design effective workstations and hotspot displays to maximise sales and profitability Develop and implement personal selling approaches that meet business objectives and the needs of the target customer group

Profit Through Introducing a New Catering Offer
Explain the importance of food to the licensed trade, outline key developments, trends and opportunities and describe the core elements of a catering concept Analyse a range of market research information to identify and select an appropriate food offer and USP for a business Construct, cost and set the retail price for a dish specification appropriate for a target customer group and outline measurements to ensure compliance to a dish specification. Critically analyse food stock procedures for a business to identify areas of potential stock leakage and recommend remedial action. Apply the basic principles of kitchen planning in the context of workflow and health & safety Describe methods of communicating food offers to staff and customers and apply recognised rules and principles of merchandising and dish description to ensure they are appropriate and compliant with relevant legislation.

Profit Through Effective Stock Control
Use stocktaking as a tool to control business profitability and apply methods to achieving business success Develop a stock handling process, outline the benefits of using EPOS and implement control methods to minimise profit erosion in high risk areas Analyse and interpret stock results to determine and quantify surplus and deficit stock and identify potential problem areas for investigation Outline the relationship between management information documents and explain the impact stock results have on strategic business decisions Calculate yield to determine performance, set target gross profit margins and stock holding .Analyse stock results and construct remedial action plan to ensure business profitability is achieved

Profit Through Improving Your Catering Operation
Evaluate the current catering operation of a business, identify internal development opportunituies and determine internal and external constraints Analyse the business environment to identify external development opportunities and develop improvement strategies and promotional activity to appeal to target customer groups Develop a food offer to meet sales opportunities, evaluate resources required and set critical success factors for the offering Produce and implement a plan for the management of food production operations, including standards to ensure efficient and effective and profitable food production Evaluate and monitor the performance of a catering operation against business targets to ensure continued contribution to business success.

Profit Through Recruitment And Employment Practice
Explain the key areas of legislation that apply to the management of employees in a business. Describe the need for and type of written policies required to ensure fair treatment of employees under current employment legislation and analyse a business’ current polices and procedures to identify any improvement required Explain how to plan, organise and implement a disciplinary hearing to rectify employee performance issues within the context of ‘fairness and natural justice’ Outline how employment contracts may be terminated, the formalities involved and apply the correct conditions and procedures to redundancy cases, employment disputes Develop appropriate polices and procedures required for the selection, recruitment and retention of key staff, in line with current legislation.